Terms of Service
1. Introduction
These Terms of Service (“Terms”) govern the use of https://atryk.com/ (“Website”) and the purchase of products offered through it.
By accessing or using the Website, placing an order or using any of our services, you agree to these Terms and acknowledge and accept our Privacy Policy, Cookie Policy and Refund and Return Policy, which form an integral part of these Terms.
If you do not agree with these Terms or our policies, you should not use the Website or purchase our products.
2. About Atryk
The Website is operated by:
Atryk – Ziken Labs SRLS
Email: zikenlabs@gmail.com
Atryk creates and sells handmade crochet clothing, accessories and custom-made products.
3. Products and Orders
All products are handmade and may therefore present small variations in colour, dimensions, texture or finishing. These differences are part of the artisanal nature of the products and do not constitute defects.
We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate. However, minor differences may occur, particularly depending on screen settings, materials and the handmade production process.
All products are subject to availability.
An order is considered received once it has been successfully submitted and payment has been completed. We reserve the right to cancel or refuse an order in the event of product unavailability, incorrect information, pricing errors, payment issues or suspected fraudulent activity. Any amount already paid for an order that cannot be fulfilled will be refunded.
Custom orders may require additional production time and may be subject to specific conditions agreed with the customer before confirmation.
4. Prices, Payments and Shipping
Prices displayed on the Website are those applicable at the time the order is placed.
Payments are processed through the payment methods and external payment providers available during checkout.
Orders are prepared and shipped according to the timing and delivery options indicated on the Website or during checkout. Delivery times may vary depending on the destination, carrier, product availability and whether the item is made to order.
Atryk cannot be held responsible for delays caused by shipping carriers or circumstances outside its reasonable control.
5. Returns and Refunds
Returns, refunds, cancellations and related conditions are governed by our Refund and Return Policy.
Nothing in these Terms limits any mandatory rights available to consumers under applicable Italian or European Union consumer protection laws.
For custom-made or personalised products, specific legal exceptions to the right of withdrawal may apply where permitted by applicable law.
6. Website Use and Intellectual Property
The Website and its content, including the Atryk name, logo, photographs, graphics, product designs, texts and other materials, are protected by applicable intellectual property laws.
Content may not be reproduced, distributed, modified, sold or used for commercial purposes without prior written permission.
Users agree to use the Website only for lawful purposes and not to interfere with its security, functionality or operation.
7. Liability
We make reasonable efforts to keep the Website accurate, secure and available but cannot guarantee that it will always operate without interruptions, errors or technical issues.
To the maximum extent permitted by applicable law, Atryk shall not be responsible for indirect losses or damages resulting from the use or inability to use the Website.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law or affects mandatory consumer rights.
8. Changes and Applicable Law
We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.
The version applicable to an order is the version in force at the time the order is placed.
These Terms are governed by the laws of Italy, without prejudice to any mandatory consumer protection rights or jurisdiction rules applicable to the customer.
Last updated: 2 September 2026.